Frequently Asked Questions

Simple, divide the annual cost of the service contract that is £180.00 by 365 days per year: 180/365 = 0.49p per day.
Yes absolutely 🙂 We build the website at no charge, we only ask for two years of service contract to be paid upfront. When we begin building the website we ask a deposit of £180.00 that cover the first year. When the website is ready and published on the live server you can pay us the balance of £180.00 that cover the second year of service contract paid upfront. From the publishing date you will get two years of service contract with no payment due.
No 🙂 for the simple reason that we are not VAT registered, we wanted to give another advantage to the vast majority of small businesses that are not VAT registered. Another nice saving for you 🙂
Yes 🙂 We have the most generous affiliate program on the Internet, you won't find anything like this elsewhere... Just introduce us a new client who buy any of our website package deals and you will get a full year of your service contract for FREE. Eg: your renewal date is on 29th of June 2018 we move it to 29th of June 2019 for a super nice saving of £180.00 in your pocket 🙂
Off course! You can even show us a website layout that you really like and we can try to reproduce a similar one for your site... as you can see we are super flexible 🙂

When you use these point and click software you have to accept the modules available as they are and the chance to get exactly the layout you want are very low. You have also to learn how to use the web builder, go through all different settings, etc. etc.

On the contrary we build the site for you saving you weeks of learning, we believe that you are supposed to be busy on setting up your business and not learning how to use a web software to build your own website.

We offer a personalised approach and listen to your needs, with us you are not left alone. Further we have proves that WordPress is far superior as per SEO friendliness compared to those online web builders and Google really love WordPress so the chance to get a good local ranking are higher with us, just add our expertise to the mix and you are in very good hands 🙂

Our website package deal cover all the essential features a small business website need: You can require all of some of the features listed below at no additional cost. In case your business grow and you plan to add more features/functionalities to your website you will get a detailed quotation for the job.
  • Three to Five pages website, typically home, about, services, gallery, testimonials and contact page
  • Location Map to show your customers where you are
  • Basic Online Contact Form that send you notifications any time you have an enquiry
  • Photo Gallery to display your products or services
  • Sliders for Photos and/or Videos
  • Social Networks Integration (Facebook, Twitter, LinkedIN, etc. etc.) if you have joined any of the mentioned social networks we can link them from your website
  • Social networks sharing icons to drive more traffic to your website
  • Display of few testimonials
  • Blog, if you like the idea to frequently update your content
  • Business email address with your business name in it like: info@mybusinessname.co.uk
  • Gmail connection with your business email
All websites we build are also responsive and so accessible at any screen size like mobiles, tablets and standard computers. All new websites are also secured by SSL, you will get the Secure | https://www.yourwebsite.co.uk to give total security to any visitor who has to fill any form in your website. SSL in simple terms mean that any data sent using your website is encrypted. This is also very important if you plan to get payments from your website in the future.
No, let's assume some scenarios where we can definitely help:
  • You have an old fashion HTML website and you want to convert it to WordPress, contact us we would love do the job for you assuming the site has similar features matching the one we offer by default
  • You already have a WordPress website but you want to change the look and feel
  • You are happy with your WordPress site but are interested in our service contract without requiring us any building job in this case you can simply apply for our service contract provided by our parent company CiaoWeb starting at £15.00 per month.
Off course 🙂 Let's assume your domain name is billjones-solicitor.co.uk, you can get an email like info@billjones-solicitor.co.uk. But we do even more for you... we can connect Gmail with your email with the advantage for you to receive your messages in your Gmail inbox that you can access from your mobile, tablet and standard computer or MAC. You only need to create a Google account to get Gmail, literally a ten minutes job and if you don't know how to do it we can help on creating the account for you.
The service contract is provided by our parent company CiaoWeb, find all details in this page: CiaoWeb Service Contract

Here is a list of all services included:

  • Top Class personal support
  • Hosting account
  • Domain name administration (when applicable in case you want us to administer the domain name)
  • WordPress core and plugins updates
  • Premium Plugins FREE to use (see on this page how much you can save with us: Premium plugins)
  • Google Ranking & Google Analytics weekly reports (You'll get beautiful reports in PDF to find out how your site is ranked by Google and how much traffic you are getting)
  • Anti Hackers/Malware security scans (We install Wordfence security to all of our client websites)
  • Google Webmaster Tools (Not many website providers take care to inform Google about your site... we do :-))
  • Daily backups service with the chance to restore your site at previous versions in case of disaster
  • Gmail: Get your website email address messages displayed in your Gmail Inbox, check around and see if any of our competitors offer you this crucially important service... we are confident on telling you that you won't find any.

Off course! We use the best content management system on the market to power your website: WordPress. It is used today in nearly 30% of all websites of the whole Internet. It is very famous because is very user friendly, we provide a FREE hour of training about the essential things to know to edit the website content yourself.
We do provide support Monday to Friday from 9:00 am to 5:00 pm GMT.
  • We provide FREE support for any issue related with the WordPress website or the server
  • We don't provide FREE support for any support request unrelated with the website or the server
  • We provide PAID support any time the issue is clearly caused by a plugin not installed by us but by the customer. E.g: website break after installing or updating a plugin
We don't provide FREE support for adding new or editing existing content eg: a new WordPress page or a blog post or editing the content in an existing page. In this specific case we charge an hourly rate of £30.00 for any job that require one hour or less of our time. By the way we encourage our clients to do easy editing job their selves to save money.
Sole Traders Online
CiaoWeb
852 Carmarthen Road
Fforestfach, Swansea
SA5 8HS
United Kingdom
tel: 01792 449740 (answer CiaoWeb)
email: enquiries@soletradersonline.co.uk
Sole Traders Online   -   Copyright © 2011- 2018
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